Privacy Policy

Detroit Optimist Society ("we," "us," or "our") operates the website at https://optimisticdetroit.com. This policy describes how we collect, use, and share personal information when you visit the website, join a waitlist, or buy a ticket. It also describes the accounting application our staff use at books.optimisticdetroit.com.

Information you provide

We collect personal information only when you send it to us:

• Waitlist. Name, email address, and the number of tickets you request.
• Contact form. Name, email address, an optional phone number, what you are asking about, any event details you choose (concepts, event type, guest estimate, date), and your message.
• Ticket checkout. Name, email address, phone number, and billing address. You also enter a payment card. The card number goes to Stripe and is not stored on our servers.

Information collected automatically

When you visit the website, we and our providers collect:

• IP address, browser type, device type, pages visited, referring site, and the date and time of the visit, through Cloudflare and Google Analytics.
• The page you landed on, the site that referred you, and advertising click identifiers from the link you followed. We store that in a first-party cookie named ps_attr and attach it to a ticket order. The cookie does not contain your name, email, or phone number. It can last up to 90 days. Safari limits this kind of cookie to about 7 days.
• Your light or dark theme choice, stored in this browser only. We do not receive it.

Google Tag Manager loads Google Analytics 4. The container does not load Google Ads or a Meta pixel. We use Google Consent Mode. For visitors in the European Economic Area, the United Kingdom, and Switzerland, analytics and advertising storage are off by default. For other visitors, they are on by default. No advertising tag is loaded today. This site has no cookie banner. It does not read the Do Not Track signal or the Global Privacy Control signal.

You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on. You can also block or delete cookies in your browser.

How we use your information

• Answer your message or inquiry, and send you a copy confirming we received it.
• Hold your place on a waitlist and tell you if tickets become available.
• Take payment, issue tickets, and send the order confirmation and any refund notice.
• Check tickets at the event.
• Measure how the website is used, so we can improve it.
• Keep the site secure and prevent fraud.
• Keep accounting records for the event.

Who we share your information with

We share personal information with these providers, and only so they can do the work named here:

• Stripe processes the payment and receives the name, email, phone, and billing address you enter at checkout. Privacy policy.
• Resend delivers the ticket confirmation, the refund notice, and contact form messages to our staff and to you. Privacy policy.
• Cloudflare hosts the website and stores orders, ticket holds, waitlist entries, and contact form messages. Privacy policy.
• Google Analytics measures traffic on the website. Privacy policy.

Order emails and contact form messages also go to the people who run the event and the business. We do not sell your personal information. We do not share it with advertising platforms for ads about you on other sites.

Accounting application

Our staff use an application at books.optimisticdetroit.com. It connects to our own QuickBooks Online companies so we can read accounting records and record journal entries. The connection uses Intuit's accounting access. The application is not offered to the public, and it does not collect information from visitors to this website. Only people we authorize can sign in. QuickBooks data is also subject to Intuit's privacy statement.

How long we keep your information

We keep ticket orders, waitlist entries, and the emails we send about them for as long as we need them to run the event, issue refunds, keep accounting records, and meet legal duties. We do not run an automatic deletion schedule. Google Analytics event data follows Google's retention setting for the property. Resend keeps email delivery logs for a limited time under its own policy. Cloudflare keeps server logs under its own policy.

Your rights

You can ask us to:

• Tell you what personal information we have about you.
• Correct information that is wrong.
• Delete personal information we are not required to keep.

Email info@optimisticdetroit.com. We will answer within 30 days. For a ticket refund request, email roxanne@wrightdetroit.com with your order number. Refunds are described in the Terms and Conditions.

Children

This website is not directed at children under 13, and we do not knowingly collect their personal information. Krampus Krawl is for guests 21 and over. If you believe a child under 13 has given us personal information, email info@optimisticdetroit.com and we will delete it.

Security

The site uses HTTPS. Card numbers are handled by Stripe, not stored by us. No method of sending information over the internet is completely secure.

Other websites

The site links to other websites, including our venues and social accounts. Their privacy practices are their own.

Changes

If we change this policy, we will change the date at the top of this page.

Contact

Detroit Optimist Society
2130 Michigan Ave, Detroit, MI 48216
info@optimisticdetroit.com